The new software and BIOS updates are available for download from the HP Software and Driver Downloads page after the effective date. In a summary I found indications that may lead to solutions, but not a fix. Effective January 1, 2023, HP is enhancing Realtek HD audio driver for 2022 DT. However the indicatinon LED on the keyboard for mute didn't work anymore with the driver. After that he was able to use Master volume again. A user was able to replace the latest one by a Windows driver. Recommendations would be appreciated.įor the volume issue I found a post about the Realtec drivers. It seems as there is a AMD driver issue that I don't know how to address unless complete reset of the computer. I see a AMD software installed on my computer, but it doesn't run and can't be de-installed. After download it starts with the hardware detection and dissapears before it is ready. I followed the recommendation to let the AMD hardware check run, see AMD Drivers and Support | AMD. Searching around I found a post saying AMD drivers might cause the issue. I don't know if both issues are related and consider the missing internal microphone array as more critical, because it even doesn't show up in the device manager. This means I have sound, but can't use the function keys on the keyboard to adjust volume. OS is win11 23H2.ġ) BIOS and driver updates: I used all HP tools for updates and all show "no updates available"Ģ) In fact I keep two sound issues: No internal microphone present as device and master sound slider for internal speakers are either full volume or mute. This problem can also appear if your microphone is not available for access.
Solution 1: Make Sure Your Microphone is Available for Access. All updates and drivers have been reinstalled. Audio driver Stereo Mix is only available for drivers provided by your manufacturer and you will have to update them if you are using the default ones made by Microsoft. When joining teams calls or trying to configure the mic is not recognised at all. Operating System: Microsoft Windows 10 (32-bit) We have been having issues with our new G9 notebooks that the mic stops working. I didn't introduce my device, a Pavilion 15-eh 3000 with AMD Ryzen 7 7730. Product: HP EliteBook 840 14 inch G9 Notebook PC. In the applications: Zoom, Microsoft Teams and Goole meet all say there is an issue wi. Microphone Array (intel Smart Sound Technology (intel SST)) and Stereo Mix (Realtek(R) Audio). Business PCs, Workstations and Point of Sale Systemsĭear Pavilion, thanks for the recommendations. I dont seem to be able to get the internal mic to work with the new laptop.Click My devices in the top menu, and then click Updates in the My PC or My notebook pane. HPSA will automatically search for all the latest drivers for your Notebook. Download and run the HP Support Assistant from this Link: Click here. Printer Wireless, Networking & Internet Update the Bios, chipset and graphics drivers using HP Support Assistant.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.